DIFY ON CALL • CAREERS

Care is a profession.
Your character matters.

At DIFY ON CALL, we believe great care starts with people who are trustworthy, compassionate, dependable and committed to doing the job properly.

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What we look for

✓ Integrity and honesty
✓ Respect for every family
✓ Relevant experience
✓ Professional conduct
✓ Commitment to continuous learning
Join the DIFY family

Let family stay family.

DIFY ON CALL connects families with caregivers who understand that care is about much more than completing a task.

Our caregivers work in people's homes and become part of important moments in their lives. That means we expect every member of our team to demonstrate professionalism, patience, reliability, respect and genuine care.

Whether you are supporting a child, assisting an older person, providing overnight care or helping a household stay organised, your conduct represents DIFY ON CALL.

We do not simply place people in homes. We build professional care relationships.
Our standard

The kind of person we want on our team

Skills can continue to develop. Character, accountability and respect must be part of who you are.

01

Integrity

Be honest, trustworthy and transparent with DIFY ON CALL, clients and colleagues.

02

Respect

Treat every child, older person, family member and colleague with dignity.

03

Reliability

Arrive on time, communicate responsibly and honour agreed shifts and responsibilities.

04

Professionalism

Maintain appropriate boundaries, confidentiality, appearance and workplace behaviour.

Career opportunities

Where you could make a difference

DIFY ON CALL recruits for care and household support roles according to client demand and operational requirements.

Care Role 01

Childcare & Babysitting

Supporting children in a safe, nurturing and structured environment.

  • Previous childcare experience preferred
  • ECD qualification is an advantage
  • Learning-through-play experience is beneficial
  • Child safety awareness required
  • First Aid training is an advantage
Care Role 02

Elderly & Home-Based Care

Providing respectful support to older clients in their homes according to their individual care needs.

  • Relevant elderly-care experience required
  • HWSETA-aligned training or qualification where applicable
  • Home-based care knowledge is an advantage
  • Dementia and Alzheimer's experience is beneficial
  • Relevant First Aid training is an advantage
Care Role 03

Night Care

Supporting families and clients during overnight shifts with patience, alertness and professionalism.

  • Reliable night-shift availability
  • Strong observation skills
  • Relevant care experience
  • Professional communication
  • Ability to follow client care instructions
Support Role 04

Housekeeping

Maintaining clean, organised and respectful household environments for DIFY ON CALL clients.

  • Previous housekeeping experience required
  • Strong attention to detail
  • Reliable and organised
  • Respect for client property and privacy
  • Professional household conduct
Before you apply

Our recruitment standards

Because our team works directly with families, our recruitment process is designed around safety, trust, competence and accountability.

Core requirements

  • Applicants must provide valid identity and employment eligibility documentation.
  • Applicants must have relevant experience for the role being applied for.
  • Childcare and housekeeping applicants should demonstrate practical experience in their field.
  • Elderly-care applicants must provide relevant care training/qualification documentation where applicable.
  • Applicants must be willing to complete DIFY ON CALL recruitment and training requirements.
  • Applicants must provide contactable references.

Professional standards

  • No tolerance for dishonesty, abuse, theft or exploitation.
  • No falsification of qualifications, references or work history.
  • Professional communication is required at all times.
  • Client confidentiality must be protected.
  • Caregivers must follow DIFY ON CALL policies and client care instructions.
  • Employees must report incidents, concerns and safeguarding issues promptly.
Safety first

Recruitment & vetting

DIFY ON CALL operates in environments where families trust our team with children, older persons, homes and personal information. Our recruitment process therefore includes appropriate screening and verification before placement.

Identity verification

Identity and relevant employment eligibility documents may be requested and verified during recruitment.

Criminal screening

Appropriate criminal-record screening may be conducted for roles involving children, elderly persons or household access.

Reference checks

Previous employers or references may be contacted to verify experience, reliability and suitability.

Qualification checks

Relevant certificates and qualifications may be verified where they are required or presented as part of an application.

Interview process

Shortlisted applicants may be required to complete one or more interviews before consideration for placement.

POPIA-conscious recruitment

Applicant information is handled for recruitment and operational purposes in accordance with applicable privacy requirements.

Continuous development

Training is part of the job.

Being selected by DIFY ON CALL is not the end of the process. Our caregivers are expected to continue developing their knowledge and professional standards.

DIFY ON CALL provides online training and learning material according to operational requirements, role requirements and client-care standards.

Online training may include:

  • ✓ DIFY ON CALL policies and procedures
  • ✓ Professional conduct
  • ✓ Child safeguarding and safety awareness
  • ✓ Elderly-care principles
  • ✓ Confidentiality and privacy
  • ✓ Client communication
  • ✓ Incident reporting
  • ✓ Workplace expectations
Important for every applicant

You work through DIFY ON CALL.

All DIFY ON CALL staff are required to report to DIFY ON CALL management and follow the company's operational procedures. Being placed with a family does not remove your responsibility to communicate with DIFY ON CALL.

Staff must report attendance concerns, incidents, client issues, changes in availability and other relevant matters through the approved DIFY ON CALL communication channels.

Our code of conduct

The DIFY ON CALL standard

Every member of our team is expected to understand and follow these principles while representing DIFY ON CALL.

01. Respect every client Treat clients, children, older persons, family members and colleagues with dignity and respect.
02. Protect confidentiality Never share client information, photographs, videos, addresses, medical information or private family matters without authorisation.
03. Maintain professional boundaries Do not exploit client relationships, request inappropriate personal favours or become involved in client disputes.
04. No theft or dishonesty Theft, fraud, falsification of records or dishonest conduct will be treated seriously.
05. No abuse or neglect Physical, emotional, sexual or financial abuse, intimidation, neglect or exploitation of a client is prohibited.
06. Protect children and vulnerable people Safeguarding concerns must be reported immediately through the appropriate DIFY ON CALL reporting process.
07. Be reliable Arrive on time, complete your duties and communicate early if an emergency prevents you from attending work.
08. Follow care instructions Follow agreed care plans, household instructions and DIFY ON CALL procedures within your authorised responsibilities.
09. Maintain professional appearance Staff must maintain appropriate hygiene, dress and professional presentation while working.
10. No unauthorised client arrangements Staff must not independently negotiate private arrangements, payments or placements with DIFY ON CALL clients.
11. Report incidents Accidents, injuries, safeguarding concerns, complaints or serious client incidents must be reported promptly.
12. Represent DIFY ON CALL responsibly Your conduct in a client's home affects the reputation and trust placed in DIFY ON CALL.
Ready to apply?

Your next opportunity starts here.

If you meet the requirements for a role and believe you can provide professional, compassionate and reliable care, send your CV to our recruitment team.

recruitment@difyoncall.co.za
Important application rule

CVs and formal job applications must be sent by email to recruitment@difyoncall.co.za.

CVs will NOT be accepted via WhatsApp.

Please include the position you are applying for in your email subject line and attach your most recent CV.
Send My CV
Recruitment FAQ

Frequently asked questions

How do I apply to work for DIFY ON CALL?

Send your CV to recruitment@difyoncall.co.za. Formal CV applications are not accepted through WhatsApp.

Can I send my CV through WhatsApp?

No. DIFY ON CALL requires all formal CV applications to be submitted by email to recruitment@difyoncall.co.za.

Do I need childcare or elderly-care experience?

Relevant experience is strongly considered according to the position. Childcare applicants should demonstrate practical childcare experience, while elderly-care applicants should demonstrate appropriate care experience and training.

Is an ECD qualification required?

ECD qualifications are an advantage for childcare positions, particularly where the role involves structured early childhood development activities.

Do elderly-care applicants need HWSETA training?

Relevant HWSETA-aligned home-based care training or qualifications may be required for elderly-care roles, depending on the role and client requirements.

Does DIFY ON CALL provide training?

Yes. DIFY ON CALL provides online training and orientation relating to company policies, professional conduct, safeguarding, client communication and role-specific expectations.

Who do DIFY ON CALL caregivers report to?

All staff report to DIFY ON CALL management and are expected to follow company procedures, communication requirements and reporting processes.

Will DIFY ON CALL check my background?

Appropriate screening may include identity verification, criminal-record screening, reference checks and qualification verification, depending on the position and applicable requirements.

Recruitment and compliance notice: DIFY ON CALL's recruitment criteria are applied subject to applicable South African employment, equality, privacy, safeguarding and other relevant laws. Role requirements may differ according to the duties, client environment and applicable professional or qualification requirements.

Applicants may be required to provide supporting documentation, references, qualifications and screening information. Submission of an application does not guarantee employment or placement.